Privacy Policy

1 Introduction

Trublo (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our shuttle operator platform services.

Please read this privacy policy carefully. By using our services, you consent to the practices described in this policy.

2 Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Register for our platform or request a demo
• Fill out contact forms or lead capture forms
• Subscribe to our newsletter or marketing communications
• Contact us for customer support

This information may include:

• Full name and contact details (email, phone / WhatsApp number)
• Company name and your role
• Business information (fleet size, operating area)
• Any other information you choose to provide

When you access our website, we may automatically collect certain information including your IP address, browser type, operating system, referring URLs, and information about how you interact with our website.

3 How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, operating, and maintaining our services
• Processing your demo requests and enquiries
• Sending you marketing and promotional communications (with your consent)
• Responding to your comments, questions, and customer service requests
• Analysing usage patterns to improve our website and services
• Complying with legal obligations

4 Sharing Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (e.g., email delivery, analytics, payment processing)
• Legal Requirements: When required by law or to respond to legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have given us explicit permission to share your information

5 Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6 Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When your information is no longer needed, we will securely delete or anonymise it.

7 Your Rights

Under the Protection of Personal Information Act (POPIA) and other applicable laws, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Object to the processing of your personal information
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Information Regulator

8 Cookies and Tracking

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

9 Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

10 Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date. We encourage you to review this Privacy Policy periodically.

11 Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: