Trublo is a product of Esite Online Services CC, a close corporation registered in the Republic of South Africa under registration number 2006/078051/23 (“we”, “our”, or “us”). We are the responsible party for the personal information described in this policy, as that term is used in the Protection of Personal Information Act, 2013 (“POPIA”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our shuttle operator platform services.
Please read this privacy policy carefully. By using our services, you consent to the practices described in this policy.
We may collect personal information that you voluntarily provide to us when you:
This information may include:
When you access our website, we may automatically collect certain information including your IP address, browser type, operating system, referring URLs, and information about how you interact with our website.
We use the information we collect for various purposes, including:
We do not sell your personal information. We may share your information in the following circumstances:
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When your information is no longer needed, we will securely delete or anonymise it.
The Protection of Personal Information Act, 2013 gives you the following rights in respect of the personal information we hold about you. Where you are protected by another data protection law, such as the GDPR, equivalent rights apply.
Our registered Information Officer is Anton Swanevelder. To exercise any of the rights above, or to raise a concern about how we handle personal information, contact support@trublo.com.
Where a transport operator uses Trublo to manage its own bookings, that operator is the responsible party for its passengers' personal information and we act as an operator (processor) on its instructions. Passengers should direct requests about their booking data to the transport company they booked with. We will assist that company in responding.
You may lodge a complaint with the Information Regulator (South Africa) at inforegulator.org.za.
We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date. We encourage you to review this Privacy Policy periodically.
If you have any questions about this Privacy Policy or our data practices, please contact us: